INTRODUCTION

In compliance with the provisions of the Statutory Law 1581 of 2012, Decree 1377 of 2013 and other concordant rules, VIP MEDELLÍN S.A.S (hereinafter “the Company”), identified with 901702153-1 with address in the city of Medellín, Antioquia at Carrera 22 # 17 -325 in the Access point building in office 754, informs that it guarantees the protection of personal data and privacy of the holders of the information that make use of our services, website, social networks or any other contact channel.

PURPOSE OF DATA PROCESSING

The Company collects, stores, uses, transmits and deletes personal data for the following purposes:

  • To coordinate, provide and administer executive transportation services.
  • Confirm identity and validate information for security and legal compliance.
  • Manage reservations, payments, billing and collections.
  • To contact the client for follow-up of services or after-sales service.
  • Comply with contractual, legal, fiscal and security obligations.

PERSONAL DATA COLLECTED

VIP MEDELLÍN S.A.S. may collect and process the following information:

  • Identification data: first name, last name, ID or passport number.
  • Contact information: e-mail, telephone number, residence and accommodation address.
  • Payment information: credit cards, debit cards, bank accounts, digital wallets.
  • Geographic location through GPS tracking.
  • Information related to contracted services (booking history, preferences).
  • Technical data on the use of our digital platforms.
  • Any other data provided during the contractual and commercial relationship.

(All data collected is presumed to be true and is provided at the owner’s own risk).

RIGHTS OF THE HOLDER

In accordance with current legislation, the holders of personal data have the following rights:

  • Know, update and rectify your personal data.
  • Request proof of the authorization granted.
  • Be informed about the use that has been given to their data.
  • File complaints before the Superintendence of Industry and Commerce.
  • To revoke the authorization and/or request the deletion of the data..

HOLDER’S AUTHORIZATION

The Company collects personal data with prior, express and informed authorization of the owner, through physical, electronic or verbal means. By accepting this Policy, the holder expressly authorizes VIP MEDELLÍN S.A.S. to process his/her data in accordance with the purposes indicated.

LIMITATION OF USE AND DISCLOSURE

At VIP MEDELLÍN S.A.S., only our authorized personnel have access to the data collected. Personal data will only be used for the aforementioned purposes and will not be disclosed to unauthorized third parties, except:

  • By court order or legal requirement.
  • To comply with a legal or contractual obligation.
  • When the user has given express authorization.